Returns policy

We hope that you are delighted with every order you receive from yuhanwang.com, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund. Your returned item must arrive at the warehouse no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the location within 14 days.

Returned Products must conform to our returns policy below.You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag; footwear and accessories should be returned in the original boxes provided and inside a protective shipping box, if the Product comes with a security tag this should be left on;hosiery should only be returned if it is unopened and is in its original package; and lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);

earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card. It is advised that all items returned are sent using our returns service via DHL. If you choose to return an item to us via any other provider or a different DHL account, the costs incurred will not be reimbursed. As the responsibility for international customs duties and local VAT/GST lie with the customer, yuhanwang.com are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. Please note, items should not be returned to us without prior notice. All return requests should be submitted through your yuhanwang.com account. Items returned to us without prior notification may not be refunded.

FAULTY OR DAMAGED ITEMS: Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Consumer Contracts Regulations.

How To Return

Go to 'My Orders & Returns' in your account and select your order

Choose a return 'By courier' and select the item(s) for return

Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you'll need to complete the return.

Please note: We can only offer a free returns pick up from the same country/region your order was delivered to.

What happens next

Prepare your package with the returns documents enclosed in your order.

Here's how:

Attach the Return Label, and a signed Return Note if you received one, to the outside of your box.

Place any unwanted items with all original packaging inside the box and leave it open for the courier to check the contents.

Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible via customerservice@yuhanwang.com, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product information Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it. Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

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